Privacy Policy hqe2 – Malaysian Casino Player Personal Data Protection

Hqe2 ("we", "the hqe2 platform", or "hqe2.my") is an online casino platform operating exclusively for Malaysian players under the domain hqe2.my. We understand that players' trust in hqe2 depends not only on the quality of our games and the speed of withdrawals, but also on the confidence that their personal information is in safe hands and managed with complete integrity.

This Privacy Policy ("Policy") applies to all personal information collected by hqe2 through the hqe2.my website, our gaming platform, mobile applications (where applicable), and all interactions between players and hqe2, including communications with our customer support team. This Policy applies to all registered players, visitors to the hqe2 website, and any individual who interacts with hqe2 in any capacity.

Hqe2 operates in full compliance with Malaysia's Personal Data Protection Act (PDPA) 2010 and leading international data protection principles. We have appointed a dedicated Data Protection Officer responsible for ensuring that all of hqe2's data management practices consistently meet or exceed the standards set by Malaysian law and recognised online casino industry requirements.

Hqe2 collects various types of personal information from players during registration, platform use, and interactions with our services. We only collect data that is genuinely necessary to deliver high-quality services, process transactions securely, and comply with applicable Malaysian legal requirements.

Personal Identity Information:

Contact Information:

Financial & Transaction Information:

Technical & Usage Information:

For players who enable two-factor authentication (2FA) or undergo advanced verification, hqe2 may also collect limited biometric data such as facial images for identity verification purposes. Such data is handled with a higher level of security and retained only for as long as necessary for verification.

Hqe2 collects Malaysian players' personal data through several clear and transparent methods. We do not employ any hidden or deceptive data collection practices under any circumstances. The following are hqe2's primary data collection methods:

• Account Registration: When you first register an hqe2 account, you voluntarily provide basic personal information — such as your name, email address, Malaysian phone number, and password — through our registration form.
• KYC Verification Process: To meet Know Your Customer (KYC) compliance and anti-money laundering requirements, hqe2 may request copies of identity documents such as your MyKad or Malaysian bank statements in certain situations.
• Financial Transactions: Every deposit made via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, Maybank2u, or CIMB Clicks generates a transaction record that is automatically stored in hqe2's system for audit and security purposes.
• Platform Usage: Usage data is collected automatically when you browse hqe2.my or use any of the platform's games — including popular titles such as No Comm Baccarat, Casino War, Dragon Hatch, and more.
• Customer Support Communications: When you contact the hqe2 support team via live chat, WhatsApp, or email, those communication records are retained for reference and service improvement purposes.
• Cookies & Tracking Technologies: hqe2 uses cookies and similar technologies to collect technical information about how you use our platform — as further explained in Section 7 of this Privacy Policy.

Hqe2 uses collected personal data solely for legitimate, fair, and transparent purposes as outlined below. We will not use your data for any other purpose without first obtaining your explicit consent.

• Account Management: To create, manage, and maintain your hqe2 account — including processing registration, verifying identity, resetting passwords, and managing account settings such as responsible gaming limits.
• Financial Transaction Processing: To process all deposits in MYR via Malaysian local payment methods (TNG, DuitNow, GrabPay, FPX, etc.) and to handle your winnings withdrawals quickly and securely.
• Security & Fraud Prevention: To monitor account activity for the purpose of detecting and preventing fraud attempts, money laundering, bonus abuse, or unauthorised access to player accounts.
• Customer Support: To provide effective and personalised support through hqe2's 24/7 customer service team in Bahasa Malaysia, enabling us to understand your account history and resolve issues more efficiently.
• Legal Compliance: To fulfil applicable legal and regulatory obligations, including Malaysia's PDPA 2010 requirements, AML (Anti-Money Laundering) compliance, and KYC requirements.
• Platform Improvement: To analyse usage patterns on an aggregated (non-individual) basis for the purpose of improving the player experience, optimising the mobile platform for Malaysian users, and developing relevant new features.
• Service Communications: To send important notifications relating to your account, including transaction confirmations, security alerts, changes to terms, and promotional information (with your consent).
• Responsible Gaming: To monitor and enforce the responsible gaming limits you have set within your hqe2 account, and to identify players who may need responsible gaming support.

Hqe2 does not sell, rent, or trade players' personal data to any third party for commercial purposes. This is an absolute commitment by hqe2. However, there are limited circumstances in which hqe2 may share personal data with certain parties within the bounds permitted by Malaysia's PDPA 2010:

• Payment Service Providers: Transaction data required for payment processing is shared only with approved payment processors – such as DuitNow, FPX, and Malaysian e-wallet platform providers – solely for the purpose of processing your deposits and withdrawals in MYR. These providers are bound by strict confidentiality agreements.
• Technology Service Providers: hqe2 engages selected third-party technology service providers for functions such as server hosting, database management, and platform analytics. These providers access only the data necessary for their specific functions and are bound by strict data processing agreements.
• Malaysian Authorities: hqe2 will disclose personal data to the relevant Malaysian authorities — including the Royal Malaysia Police (PDRM), Bank Negara Malaysia, or other authorised enforcement agencies — when required by a court order, warrant, or valid legal obligation.
• Fraud Prevention: In cases involving suspected fraud or money laundering activity, hqe2 may share the necessary information with relevant anti-fraud agencies and Malaysian financial regulatory bodies.
• Business Transfer: In the event of a future merger, acquisition, or sale of hqe2 assets, players' personal data may be transferred to the new entity – however, players will be notified in advance and their rights will be fully protected.

Hqe2 continually invests in best-in-class security technologies and procedures to protect Malaysian players' personal data against threats such as unauthorised access, data loss, misuse, disclosure, alteration, or destruction. Data security at hqe2 is not just a slogan — it is the technical infrastructure we build and maintain every day.

Key technical security measures employed by hqe2 include:

• 256-bit SSL Encryption: All data transmitted between a player's device and hqe2's servers is encrypted using 256-bit SSL/TLS protocols — the highest security standard in the industry, equivalent to that used by major financial institutions in Malaysia.
• Encrypted Password Storage: Player passwords are never stored in plain text. Instead, we use strong cryptographic hashing algorithms with random salts to keep your password secure, even in the highly unlikely event of a database breach.
• Two-Factor Authentication (2FA): hqe2 offers a two-factor authentication option that provides an additional layer of protection for player accounts. We strongly encourage all Malaysian players to enable 2FA via their account security settings.
• 24/7 Security Monitoring: hqe2's automated security monitoring system operates around the clock to detect and respond to any suspicious activity or unauthorised access attempts in real time.
• Network Segregation: Databases storing players' personal and financial data are isolated from public networks through multiple layers of firewalls and network security controls.
• Regular Security Audits: hqe2 undergoes regular independent security audits conducted by accredited cybersecurity firms to ensure our data protection standards remain current and meet the latest industry requirements.

While hqe2 takes all reasonable precautions, no system can be guaranteed 100% immune to every evolving cyber threat. We therefore encourage players to play their part in securing their own accounts by using strong passwords, enabling 2FA, and never sharing login credentials with anyone.

Hqe2 uses cookies and similar tracking technologies to enhance your experience on our platform, ensure that platform features function correctly, and understand how players interact with hqe2.my so we can continue to improve it. Below is an overview of the types of cookies used by hqe2:

You may manage or disable cookies at any time through your web browser settings. However, please note that disabling essential cookies may affect hqe2's platform functionality and prevent you from logging in or using certain features properly. For the best experience on hqe2, we recommend keeping essential cookies enabled.

As an hqe2 player and as an individual protected under Malaysia's Personal Data Protection Act (PDPA) 2010, you have the following rights regarding the personal data collected and processed by hqe2. hqe2 respects and facilitates the exercise of these rights for all our players:

To exercise any of the rights above, please contact hqe2's Data Protection Officer by email at [email protected] clearly stating the right you wish to exercise and the relevant details. hqe2 is committed to processing every request within 14 working days upon receipt of a complete request. No fees are charged for reasonable privacy rights requests.

Hqe2 retains players' personal data for as long as necessary to fulfil the original purpose of collection, or for as long as required by applicable Malaysian laws and regulations. We will not retain data beyond what is necessary. The following are general guidelines on hqe2's data retention periods:

• Active Account Data: For as long as your hqe2 account remains active, and for any additional period following account closure as required by Malaysian law.
• Financial Transaction Records: Minimum 7 years from the date of transaction, in line with Malaysian financial and tax legislation applicable to online casino platforms.
• Customer Support Communication Records: 3 years from the date of interaction, for reference and resolution of any disputes that may arise subsequently.
• Security & Activity Logs: 1 to 3 years depending on the log type, for security forensics and fraud prevention purposes.
• Marketing Data (with consent): Until you withdraw your consent to receive marketing communications from hqe2.
• KYC Verification Data: Minimum 5 years after account closure, in line with Malaysia's AML compliance requirements.

When personal data is no longer required, hqe2 will securely delete or anonymise it so that it can no longer be linked to any specific individual. hqe2's data disposal procedures comply with recognised information security standards to ensure that deleted data cannot be recovered by any party.

Hqe2 reserves the right to review and update this Privacy Policy from time to time to reflect changes in our data management practices, relevant Malaysian legislation, or the services we offer to players. The date of the most recent update is always displayed at the top of the Privacy Policy page.

When hqe2 makes significant changes to this Privacy Policy, players will be notified via a prominent in-platform announcement, an email to your registered address, or both — at least 7 days before the changes take effect. Your continued use of the hqe2 platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

If you do not agree with any amendments to hqe2's Privacy Policy, you have the right to stop using the platform and close your account. Please ensure you withdraw all eligible balances before doing so.