Terms & Conditions hqe2 – Terms of Use for Malaysia's Online Casino Platform

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player" or "User") and hqe2 ("Platform", "we", or "hqe2"), governing your use of the website and all services provided by hqe2 under the domain hqe2.my. These Terms apply to all visitors, registered users, and active players of the hqe2 platform without exception.

Continued use of the hqe2 platform following any changes to these Terms will constitute your acceptance of those changes. hqe2 reserves the right to modify, add to, or remove any part of these Terms at any time without prior notice, though we endeavour to inform players of significant changes via email or in-platform notifications.

To register and use the hqe2 platform, you must meet all of the following eligibility criteria without exception:

• At least 18 years old at the time of registration. hqe2 takes the protection of minors extremely seriously and will not tolerate any attempt to register by individuals who are underage.
• Is a Malaysian citizen or lawful permanent resident based in Malaysia with legitimate internet access.
• Not prohibited by any Malaysian law or local regulation from participating in online gambling activities.
• Register using accurate, truthful, and up-to-date personal information — including your full name, Malaysian identity card number (MyKad), an active email address, and a valid Malaysian phone number.
• Has never previously held an hqe2 account that was suspended or banned due to fraud or a breach of terms.

Hqe2 reserves the right to request identity verification at any time, including a copy of your MyKad or other supporting documents, to ensure all players meet the established eligibility requirements. Failure to provide the required verification documents within the specified timeframe may result in a temporary account suspension until the verification process is complete.

Each hqe2 account belongs exclusively to the registered player and may not be transferred, sold, or shared with any other party under any circumstances. Players are fully responsible for all activity that takes place within their account, including all bets, transactions, and communications made using their login credentials.

To help keep your account secure, hqe2 recommends the following to all players:

• Use a strong, unique password that is not shared with any other platform.
• Enable Two-Factor Authentication (2FA), available in your hqe2 account security settings.
• Never share your password or login details with anyone, including family members.
• Always log out of your hqe2 account fully when you are done playing, especially when using a shared device.
• Please notify the hqe2 support team immediately at [email protected] if you suspect any unauthorised access to your account.

Hqe2 shall not be held liable for any losses resulting from a player's failure to keep their own login credentials secure. Any activity that occurs within your account — regardless of whether it was carried out by you personally — is your sole responsibility, unless you can demonstrate that an unauthorised breach occurred and have reported it to hqe2 promptly.

Hqe2 accepts deposits and processes withdrawals in Malaysian Ringgit (MYR) only. All financial transactions on hqe2 are conducted through approved payment methods and protected with 256-bit SSL encryption to keep your funds secure.

Payment methods accepted by hqe2:

Deposit and withdrawal conditions:

• Minimum deposit: RM 10.00 per transaction. There is no maximum daily deposit limit; however, hqe2 reserves the right to request verification for large deposit amounts.
• Minimum withdrawal: RM 30.00 per withdrawal request.
• Withdrawals may only be processed to the same payment method used for the deposit, or to a bank account or e-wallet that has been verified through hqe2's identity verification process.
• Hqe2 processes withdrawal requests within 10 to 30 minutes for standard amounts. Withdrawals exceeding a certain amount may require additional verification and can take up to 24 hours to process.
• Players are responsible for ensuring that all recipient account details are correct. hqe2 is not liable for failed withdrawals resulting from incorrect bank or e-wallet information provided by the player.
• Hqe2 does not charge any withdrawal fees. However, your bank or e-wallet provider may apply their own charges.

Hqe2 offers a wide range of bonuses and promotions for Malaysian players, including a welcome bonus of up to RM 1,500, weekly cashback, daily rebates, and game-specific special promotions. All hqe2 bonuses and promotions are subject to the specific terms and conditions applicable to each offer.

General conditions applicable to all hqe2 bonuses:

• Every bonus comes with a wagering requirement that must be met before any bonus-related winnings can be withdrawn. The specific wagering requirement for each bonus is stated on its respective promotions page.
• The welcome bonus may only be claimed once per new hqe2 player. Attempting to claim this bonus more than once using different details or accounts is a violation of the Terms.
• Hqe2 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Such changes will not affect bonuses that have already been credited to a player's account.
• Bonuses obtained through fraudulent activity, promotion abuse, or the opening of multiple accounts will be automatically voided and the relevant accounts may be suspended.
• Side bets or certain games may not count, or may only partially count, towards bonus wagering requirements — please refer to the specific bonus terms for further details.
• Hqe2 reserves the right to decline bonus offers to any player based on their account activity history, without being required to provide a reason.

Hqe2 offers 8 premium games, each governed by its own specific rules. The following general rules apply to all games on the hqe2 platform:

• All games on hqe2 use certified Random Number Generators (RNG) that have undergone independent international audits. This ensures that every game outcome is entirely random and cannot be manipulated by any party, including hqe2 itself.
• Game results displayed within the hqe2 system are final and binding. In the event of any dispute regarding a game outcome, hqe2's server logs shall serve as the definitive and final reference.
• In the event of a technical disruption during an active game, any affected bets will be fully refunded to the relevant player's account within 24 hours. Any winnings not credited as a result of the technical disruption will be processed manually by the hqe2 team.
• All bets that have been confirmed and placed cannot be cancelled or modified by the player. Please review all bet details carefully before confirming each round of play.
• Minimum and maximum betting limits vary by game type. These limits are subject to change at hqe2's discretion – please check the relevant game page for the latest betting limit information.

For No Comm Baccarat in particular, the special rule regarding payouts when the Banker wins with 6 points (at a 1:2 rate) forms part of the established game rules, which players accept when they choose to play this game on hqe2.

Hqe2 maintains a fair and secure gaming environment for all Malaysian players. The following activities are strictly prohibited and may result in immediate account closure, forfeiture of all funds, and legal action where applicable:

• Identity Fraud: Registering under a false identity, using another person's identity, or providing inaccurate personal information during registration or verification.
• Use of Bots & Automation Software: The use of bots, automation scripts, or any technological tools designed to play automatically or exploit hqe2's gaming systems.
• Collusion & Manipulation: Any form of collusion between players to manipulate game outcomes, or cooperation with hqe2 insiders to gain an unfair advantage.
• Money Laundering: Using the hqe2 platform for money laundering, financing illegal activities, or any financial activity that violates Malaysian law.
• Bonus Abuse: Systematically attempting to exploit hqe2 bonuses by opening multiple accounts, using another person's details, or employing any other method intended to obtain bonuses for which the player is not eligible.
• Cyber Attack: Any attempt to hack, breach, or compromise the integrity of hqe2's technical systems or databases.
• Account Transfer: Selling, transferring, or allowing another person to use your hqe2 account under any circumstances.

Hqe2 treats every player's privacy as a non-negotiable priority. All personal information collected during registration and use of the hqe2 platform is handled in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010 and hqe2's comprehensive Privacy Policy.

Personal data collected by hqe2 includes full name, identification card number, email address, phone number, financial transaction details, and platform usage data. This information is used solely for account management, transaction processing, fraud prevention, and improving hqe2's services.

• Hqe2 does not sell, rent, or share players' personal data with any third party for marketing purposes without the player's explicit consent.
• Your personal data is protected with military-grade 256-bit SSL encryption to ensure the full security of all stored and transmitted information.
• Players have the right to request access to, correction of, or deletion of their personal data by contacting hqe2 at [email protected].
• Hqe2 uses cookies to enhance the user experience on our platform. Players can manage their cookie preferences through their web browser settings.

For more details on how hqe2 manages your personal data, please refer to our hqe2 Privacy Policy complete and comprehensive.

To the extent permitted by applicable Malaysian law, hqe2 shall not be liable for any indirect, consequential, special, or punitive losses arising from the use of, or inability to use, the hqe2 platform, including but not limited to:

• Service disruptions caused by scheduled or unscheduled system maintenance, internet technical issues, or force majeure.
• Betting losses resulting from valid game outcomes in accordance with the applicable hqe2 game rules.
• Any losses arising from a player's failure to keep their account login credentials secure.
• Delays in deposit or withdrawal processing caused by third parties such as banks or Malaysian e-wallet providers.
• Any losses arising from the player's own use of the hqe2 platform in breach of these Terms & Conditions.

Hqe2 makes no guarantee that the platform will always be available without interruption, free from errors, or that any technical issues will be resolved within a specific timeframe. That said, hqe2 is committed to maximising platform uptime and responding promptly to any technical problems that arise, in the best interests of our players.

Hqe2 reserves the right to modify, add to, or replace any part of these Terms & Conditions at any time. Significant changes will be communicated to players via their registered email address and/or through a prominent notice on the hqe2 platform at least 7 days before the changes take effect, unless immediate changes are required for security or legal compliance reasons.

Your continued use of the hqe2 platform after the effective date of any amendment to these Terms constitutes your acceptance of the revised terms. If you do not agree with the changes, you have the right to close your hqe2 account and withdraw any remaining balance before the new terms come into effect.

These Terms & Conditions are governed by and interpreted in accordance with applicable Malaysian law. Any dispute arising from or relating to these Terms shall be resolved through arbitration or before a court of competent jurisdiction in Malaysia, and both parties agree to submit to the exclusive jurisdiction of Malaysian courts for such purposes.